Gold plated Statement Design Drop & Dangle Jhumki Earring SKU5681

Shipping & Return Policy

At TRIBE BY SOKU, each jewellery piece is selected and handled with care. We are committed to providing you with a smooth and reliable shopping experience. Please review our shipping and return policy before placing your order.

1. Shipping & Delivery

Orders are processed and shipped through our designated courier partners. Delivery timelines may vary depending on your location, product availability, and courier service.

Once your order has been dispatched, tracking details will be shared with you, where available.

Please note that delays caused by courier services, weather conditions, or other unforeseen circumstances may occasionally occur. TRIBE BY SOKU will make every reasonable effort to ensure that your order reaches you as smoothly as possible.

2. No Returns or Refunds

At TRIBE BY SOKU, we take care to ensure that every jewellery piece meets our quality standards before dispatch.

All sales are final. We do not accept returns or offer refunds for change of mind, sizing issues, or personal preferences.

However, if your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery so that our team can review your concern and assist you accordingly.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify our customer support team within 48 hours of delivery.

To help us verify your claim, please include the following details in your request:

- Order number
- Email address or phone number used at checkout
- Clear photographs of the item received
- An unboxing video, if available

Once your claim has been reviewed and verified, TRIBE BY SOKU will offer an appropriate resolution based on the circumstances. This may include a replacement or refund, depending on the nature of the issue and the outcome of the review.

TRIBE BY SOKU reserves the right to assess each claim individually and determine the appropriate resolution.

4. How to Request Assistance

If you experience an issue with your order, please contact TRIBE BY SOKU through the contact details provided on our website.

Please ensure that you submit your request within 48 hours of delivery and include all relevant information and supporting evidence to help our team review your claim.

Our team will review your request and inform you of the next steps.

5. Refund Processing

If a refund is approved for a damaged, defective, or incorrect item, it will be processed within 3-4 business days of approval.

Please note that the time required for the refunded amount to reflect in your account may vary depending on your bank, payment provider, or original payment method.

Refunds are subject to verification and approval by TRIBE BY SOKU.

6. Customer Support

For assistance with shipping, delivery, damaged items, incorrect orders, or refund requests, please contact TRIBE BY SOKU through the contact details provided on our website.

Our usual response time is 24-48 business hours.

We recommend providing your order number and relevant details when contacting our support team so that we can assist you efficiently.

7. Policy Updates

TRIBE BY SOKU reserves the right to update, amend, or modify this policy whenever necessary.

Any changes to the policy will be published on our website. Customers are encouraged to review this page periodically to stay informed about the latest terms and conditions.

Thank you for choosing TRIBE BY SOKU and supporting our brand. We appreciate your trust in us and look forward to serving you!